Why measure social value outcomes matters
A practical guide to measure social value outcomes for bid teams, procurement leads and sustainability officers. Learn the governance, evidence and delivery steps that improve outcomes and reduce risk. Social value and sustainability are now integral to public sector procurement scoring, requiring measurable commitments backed by credible evidence.
The current landscape
Social value now typically carries 10-20% of the total score in NHS and public sector tenders. This means that a provider with a strong clinical offer but weak social value evidence can lose to a competitor whose service quality scores are lower but whose social value commitments are more compelling and better evidenced.
The National TOMs (Themes, Outcomes and Measures) framework provides a standardised way to quantify social value. Bid teams should use TOMs to convert broad commitments — such as local employment, environmental impact reduction and community engagement — into specific, measurable targets that evaluators can score with confidence.
What organisations need to know
This article focuses on How to Measure Social Value Outcomes After Contract Award and the wider priorities around measure social value outcomes, social value reporting, contract management social value. The strongest organisations do not treat this as a stand-alone exercise — they connect governance, workforce, communication and evidence so leaders can make decisions quickly and confidently.
Bid teams, procurement leads and sustainability officers should consider these questions before proceeding:
- What social value outcomes have you delivered on previous contracts?
- How do your carbon reduction targets align with the NHS Net Zero roadmap?
- Can you quantify your commitments using the TOMs framework?
Practical checklist
Getting measure social value outcomes right requires structured preparation and disciplined follow-through:
- Quantify social value commitments using recognised frameworks such as TOMs
- Align sustainability evidence with PPN 006 requirements and the NHS Net Zero roadmap
- Provide case studies showing delivery of social value outcomes from previous contracts
- Translate measure social value outcomes into named actions, owners and realistic deadlines
- Keep evidence, decisions and outcomes in one place so future assurance, inspection or procurement activity is easier to manage
Evidence you should have ready
Organisations with strong evidence bases consistently perform better in procurement & social value activities. Key evidence includes:
- Quantified social value outcomes from previous contracts with supporting data
- Carbon Reduction Plan meeting PPN 006 requirements with baseline and targets
- Case studies demonstrating local employment, apprenticeships and community engagement
Governance considerations
Strong governance underpins successful delivery. For measure social value outcomes, this means:
- Named social value lead with responsibility for monitoring and reporting
- Regular social value reporting aligned with contract management meetings
Common mistakes to avoid
Based on our experience working with bid teams, procurement leads and sustainability officers, these are the most frequent errors:
- Making aspirational social value claims without measurable targets
- Treating carbon reduction plans as a tick-box exercise rather than a strategic commitment
- Separating social value from operational delivery and mobilisation planning
Avoiding these pitfalls requires leadership commitment, clear accountability and a willingness to seek independent review when internal perspectives may be limited.
How CPGB Ltd can help
We support bid teams, procurement leads and sustainability officers with social value strategy, carbon reduction planning and tender response support. Our team combines frontline health and social care experience with practical consultancy so recommendations are proportionate, evidence-led and built for real delivery.
With over 100 years of combined NHS experience and a track record that includes contracts worth over £200 million, investigations across 50+ NHS trusts and 40+ CQC improvements achieved, we bring both credibility and practical expertise to every engagement.
Contact us to discuss measure social value outcomes and the wider priorities around social value reporting, contract management social value.